President’s List

CHIEF FINANCIAL OFFICER (CFO) – HOSPITALITY DIVISION FOR A MID-SCALE HOTEL GROUP IN OCEANA (ASIA EXPERIENCE PREFERRED)

We are seeking a highly experienced and strategic Chief Financial Officer (CFO) to lead the financial operations of our client’s Hospitality Division, encompassing a portfolio of mid-scale hotels across Oceania. The CFO will play a pivotal role in driving financial performance, ensuring robust financial governance, and supporting strategic growth initiatives. This role requires a commercially astute leader with strong analytical capabilities, exceptional stakeholder management skills, and a deep understanding of the hospitality sector.

Key Responsibilities

• Lead the financial planning, budgeting, and forecasting processes for the Hospitality Division.
• Oversee all financial operations, including accounting, reporting, treasury, and compliance functions.
• Monitor and manage cash flow, working capital, and capital expenditure to ensure financial sustainability.
• Analyse financial performance, identify trends, risks, and opportunities, and propose corrective actions.
• Ensure the accuracy, timeliness, and integrity of financial reporting in compliance with regulatory standards.
• Develop and maintain internal control systems to safeguard company assets and ensure operational efficiency.
• Partner with executive leadership to evaluate and execute strategic initiatives, acquisitions, and capital investments.
• Provide clear financial insights and recommendations to the CEO, Board of Directors, and other senior stakeholders.
• Lead, mentor, and develop a high-performing finance team aligned with the company’s vision and values.
• Liaise with auditors, financial institutions, tax authorities, and other external parties.

Preferred Qualifications

• Bachelor’s or Master’s degree in Accounting, Finance, Business, or a related field.
• A minimum of 8 years of senior financial management experience, ideally within the hospitality, tourism, or service sectors.
• Membership in a recognized professional accounting body (CPA, CA, CIMA or equivalent).

Skills & Attributes

• Exceptional strategic thinking and commercial acumen.
• Strong leadership and team-building capabilities.
• Excellent interpersonal, communication, and stakeholder engagement skills.
• High level of integrity, ethics, and professionalism.
• Resilience and adaptability in high-pressure and dynamic environments.
• Proficiency in financial software and systems relevant to the hospitality industry.

 

Key Performance Indicators (KPIs)

• Achievement of divisional financial targets and profitability objectives.
• Accuracy, timeliness, and compliance in financial reporting and forecasting.
• Effectiveness and robustness of internal financial controls.
• Successful execution of capital projects and strategic initiatives.
• Stakeholder satisfaction, including investor confidence and partner relationships.

Compensation & Benefits:

• Competitive salary and performance-based incentives.
• Relocation assistance.
• Comprehensive benefits package.

CORPORATE DIRECTOR OF HOTEL OPERATIONS / CHIEF HOTEL OPERATING OFFICER (TITLE FLEXIBLE)

Location: Egypt (Onsite)
Compensation: EUR 10,000–12,000/month net (take-home after personal income taxes and social contributions)
Language: Arabic-speaking preferred; but not required

Mandatory Requirements:

• Middle East experience mandatory.
• Hotel work experience in multiple countries required.  No one will be considered who has worked all their career in only one country.
• Work experience outside of the Middle East would also be helpful.
• Must have been a senior hotel GM of a luxury hotel brand for minimum 5 years.

Role Overview:

We are seeking a dynamic and results-driven Corporate Director of Operations / COO to lead and execute operational strategy across a diverse portfolio including hotels, marine operations, travel companies, real estate and ancillary hospitality business.

This is a high-impact leadership role requiring operational rigor, strategic foresight, and cross-functional coordination.

The successful candidate will be based onsite, with relocation support available for the right profile.

Key Responsibilities:

• Lead and oversee group-wide operations across hospitality, marine, and ancillary business units.
• Develop and implement operational strategies aligned with the company’s growth objectives.
• Drive performance excellence, cost efficiency, and service quality across all properties and services.
• Collaborate closely with the CEO and executive leadership to ensure strategic alignment and execution.
• Establish and monitor KPIs, operational benchmarks, and continuous improvement initiatives.
• Ensure compliance with local regulations, safety standards, and brand guidelines.
• Mentor and develop senior operational leaders across the group.
• Support expansion initiatives, new openings, and integration of new assets.

Qualifications & Experience:

• Proven experience in senior operations leadership roles, ideally within hospitality, marine, or multi-service environments.
• Strong understanding of hotel operations, guest experience, and service delivery.
• Arabic language proficiency is highly advantageous; English fluency is essential.
• Demonstrated ability to lead cross-functional teams and manage complex operational ecosystems.
• Strategic thinker with hands-on execution capability.
• Willingness to relocate or reside outside Cairo full-time as role is not in Cairo.

COUNTRY HEAD - CUBA

Our client with hotels in Cuba has a vacancy for the Country Head.

The candidate must have worked in Cuba in a Cluster role. He must be familiar with Cuban Hotel market and he must have strong Operational background in a Cluster role. He will be responsible for all the hotels operations. General Managers of all hotels will report in to the Country Head. He will report to the CEO of the Hotels Group.

The company has over 70 hotels spread out in Europe, Far East and Caribbean

Salary will be US$ 108.000 plus bonus plus accommodation, car, medical insurance.

VP OF VACATION CLUB PROJECT, SALES & MARKETING

Hotel group with over 15,000 keys is currently searching for a proven track record VP to launch our brand-new vacation club project. A leader with outstanding creative and sales skills that will use our latest and unique AI support platforms to grow this newly created division.

Excellent package and remuneration to the right candidate, full relocation costs covered.

Choice of location within our regional portfolio (Cuba, Jamaica, Spain, Portugal, Maldives, UAE, Kenya, Tanzania, India, and France with further expansion plans in the future).

The successful candidate will have the option to attract his previous own team, if possible, and we will recruit all your direct recommendations as this is a brand-new division and needs to be built from scratch within a very short period.

Interviews via web link as first stage and second and final stage at the Head Office.

Responsible for the execution of the vacation club project, sales and marketing strategy and tactics to achieve budgeted sales volume and cost as well as achieve customer and associate satisfaction. Ensure effective and efficient on-site coordination between sales and marketing groups. Work with multiple stakeholders as needed to assist in the development and implementation of regional marketing strategies. Accountable for all aspects of the vacation club sales and marketing.

Candidate Profile Education and Experience

• College degree essential
• Minimum 10 years' experience in management of vacation clubs, sales, marketing, or owner of a similar related business.
• Minimum 10 years' experience in vacation ownership

Required Qualifications

• Proficiency in reading and writing in English & Spanish (additional language required for certain positions)

Successful Candidates Will Be Willing To:

• Work in close contact with the public in sales and situations that require strong communication and customer service skills
• Openness to adapt to different cultural contexts based on location
• Must be willing to work weekends and holidays as required by business needs

Job Specific Tasks
Developing and Executing Strategy

• Contributes to the development of long-term function and strategy of the project.
• Develops culture of excellence in all facets of project operation.
• Develops and ensures sales and marketing management implement a philosophy of tour efficiency and is profit driven (rather than strictly volume driven), while building strong team values.

General Business Management

• Implements and manages daily administrative procedures in compliance with company policy and practical business processes.
• Forecasts and budgets annual sales targets.
• Addresses personnel issues in compliance with company policy.
• Ensures proper communications are maintained with all staff personnel or others associated with project operations. Standard review process participation.
• Ensures Marketing and Sales departments work together to achieve project goals.

Managing the Guest Experience

• Responsible for a positive guest tour experience.
• Resolves any unresolved guest issues that have escalated.
• Monitors guest experience survey data and follows up with department leaders as appropriate.
• Ensures Sales Gallery meets or exceeds all property standards.

Maintaining, Analyzing, & Communicating Key Reports

• Uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest [VPG], close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash) to evaluate overall project and team effectiveness.
• Uses market analyses (e.g., cost per tour, development plans, and marketing cost by channel and effort) to evaluate the effectiveness of various incentives and programs to determine which incentives and programs should be retained.
• Monitors Budget versus Actual Results (BUVARS) across all departments (e.g., site, regional, and sales and marketing leadership) to evaluate department effectiveness.

Managing External Relationships

• Negotiates contracts and works with vendors.
• May work directly with local Resort General Managers and VP's of Sales (regional) and Chairman's office.

Managing & Developing the Sales & Marketing Workforce

• Develops future managers while implementing company directed self-development programs.
• Coaches, manages and leads direct reports
• Measures the performance of the marketing and sales departments against goals and holds them accountable.
• Rewards and recognizes manager performance (e.g., way-to-go letters, personal bests).
• Motivates managers to increase production and performance
• Observes and identifies direct report areas of strength and development opportunities (e.g., through ride-along, shadowing, monitoring).
• Oversees the development and/or update of sales training manuals and sales process enhancements.
• Conducts formal performance reviews and uses this information to create individual development plans, career paths, and promotion development plans.
• Manages associate performance, developing performance plans for associates below expectation (progressive discipline).
• Identifies and responds to the needs/questions/issues (both work and non-work related) brought forth by team associates.
• Mediates conflict in and between teams (e.g., within marketing or sales teams, between marketing and sales teams).
• Provides guidelines for empowering associates to make decisions regarding guest experience and service issues.
• Reviews various training programs prior to implementation.
• Reviews and approves policies and procedures pertaining to workflow, lead distribution, reward, recognition, and discipline.
• Participates in recruiting (e.g., make internal announcements to managers to generate referrals, monitor online, and print ads, intervene in personnel selection matters if needed).
• Ensures hiring managers follow personnel selection protocols.
• Develops compensation plans for marketing and sales teams that maximize production.

Contributing to the Management of the Enterprise

• Understands and abides by state and federal regulations around sales and marketing activity (e.g., state marketing matrix, national Do Not Call registry [DNC]).  If in a non-U.S. location, understand and abide by applicable local regulations around sales and marketing activity.
• Updates plans and actions to prepare for management meetings.
• Performs other duties as assigned.

Competencies, Basic Skills, And Personal Characteristics
Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others, making a good first impression and representing the organization in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Planning and Organizing - Gathering information and resources required to set a plan of action for self-and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
• Driving for Results - Setting high standards of performance for self-and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self-and/or others toward the accomplishment goals; proactively acting and going beyond what is required
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates to achieve department and business objectives.

Learning and Applying Personal Expertise

• Applied Learning - Seeking and making the most of learning opportunities to improve performance of self-and/or others.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• General Sales Location Operations - Knowledge of the operating principles and practices of sales locations including tour flow management, sales presentation, sales closings, and general operating procedures.
• Business Acumen - Understanding and utilizing business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges
• Applied Business Knowledge - Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
• Administration and Management - Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, sales methods, and coordination of people and resources.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

TORONTO - DIRECTOR OF HUMAN RESOURCES

Our client a 5-star international hotel brand in Toronto requires the talents of a Director of Human Resources. The successful candidate will be responsible for the management of broad HR functions ensuring transactional processes, systems and services are effectively delivered to the operations partners, employees, and other customers in a dynamic hospitality environment. The ideal candidate should be an experienced human resources practitioner and must have hotel experience to oversee daily operations of the human resources main functions of identifying, developing, and retaining employees for peak performance.

Further responsibilities include:

Management of the human resources department, including recruiting, employee relations, compensation, benefits, performance management, safety, developing and maintaining human resources information systems, and related administration. The successful candidates will help develop a culture for providing effective service delivery. He/she will implement efficient strategies to support talent development initiatives and help develop organizational capabilities. The individual will lead initiatives to strengthen employee communication, staffing, and talent development. This international hotel group is looking for a well-qualified individual who is a forward planner as well as having strong employee relations and team building skills. Sound knowledge in developing recruitment and placement policies, systems and procedures including strategies and selection techniques. Plans, directs, and administers, employee benefit programs such as medical insurance, employment insurance, workmen compensation insurance and other plans in accordance with procedures as regulated by the organization.

The salary being offered is outstanding and will offer an exceptional company benefit package.

 

 

 

CHIEF MARKETING OFFICER (CMO) | EU CITIZENSHIP OR RESIDENCY (REQUIRED).
Lifestyle Serviced Apartment Group
Location: Lisbon, Portugal

Overview
We are seeking an accomplished and visionary Chief Marketing Officer (CMO) to lead the global marketing and brand strategy of a fast-growing lifestyle serviced apartment group.
The ideal candidate is a dynamic, entrepreneurial leader with a proven ability to elevate a distinctive hospitality brand from regional recognition to global presence. This is a rare opportunity for a marketing executive who understands the intersection of hospitality, design, lifestyle, and community, and can craft compelling narratives that connect across cultures and markets.

Key Responsibilities

• Global Brand Growth: Define and execute the group’s international brand strategy, positioning it as a benchmark in branded and lifestyle serviced apartments.
• Marketing Leadership: Oversee all marketing, communications, digital, and PR activities across multiple regions and business units.
• Brand Development: Strengthen the brand identity and guest experience across serviced apartments, social spaces, and lifestyle experiences.
• Partnerships & Collaborations: Build strategic alliances with leading brands in design, lifestyle, and F&B to enhance visibility and desirability.
• Digital & Innovation: Drive digital transformation, leveraging content, data, and emerging technologies to increase engagement and bookings.
• Market Intelligence: Track global trends and identify new opportunities within the urban living and hospitality sectors.
• Team Leadership: Lead and inspire a high-performing marketing team aligned with the company’s creative vision and growth objectives.

Qualifications & Experience

• Bachelor’s degree in Marketing, Business Administration, or related field.
• 10+ years of senior marketing leadership experience within hospitality, serviced apartments, lifestyle brands, or F&B.
• Proven record in brand building, market launches, and international expansion.
• Strategic and creative thinker with deep understanding of modern travelers and urban lifestyle consumers.
• Entrepreneurial mindset: able to scale a brand and innovate in fast-evolving markets.
• Excellent communication and storytelling skills across digital and traditional platforms.
• EU citizenship or residency (required).
• Willingness to travel across Europe as needed.
• Fluent in English; additional European languages are a plus.

Personal Attributes

• Visionary, hands-on leader with a global outlook.
• Deeply connected in the lifestyle, hospitality, and design communities.
• Agile, collaborative, and results-oriented with a growth mindset.
• Passionate about shaping the future of modern living and meaningful hospitality experiences.
• Competitive compensation, bonus, and comprehensive benefits offered.

EXECUTIVE JAPANESE CHEF

An Internationally acclaimed Celebrity Chef who is known for creating / opening several unique and trendy restaurants worldwide, seeks a dynamic Executive Japanese Chef for their Japanese Restaurant located in a great city of the Southern USA. 

Our client is seeking someone who has worked in large volume and highly demanding Japanese Fine dining cuisine restaurants anywhere in the world. He/she must also have exceptional administrative skills to handle total leadership of the new restaurant. As well, you must also have proven experience to open and run the business in the back of the house in regard to food cost, labor cost, and menu engineering. 

PROFILE:

• Must come from a recognized Fine dining Japanese Restaurant
• Extensive high end Japanese cuisine experience in high volume restaurants is very important!
• A very strong leader and trainer, with high goals and standards.
• Must be able to manage the business and the costs and be exceptional with leading the team and creating and growing new concepts.

COMPENSATION:

A truly outstanding salary package of up to US$150k plus Bonus will be offered for this senior culinary management role, plus executive level company benefits such as relocation, medical for family and incentives that will be rewarded to the right long-term thinking individual. 

GROUP OPERATIONS MANAGER - NIGERIA

Our highly respected client owns 3 successful restaurants and requires a Group Operations Manager in Lagos, Nigeria.  Great long-term opportunities exist within this group as they continue to transform the F&B landscape and expand their presence in West Africa!

The Group Operations Manager will drive service standards with structured leadership and clear concise communication. The successful candidate will be highly organized and have superior financial skills with cost alignment, budgeting, and inventory control without compromising service standards.

Some Experience Requirements:

•            At least 3-4 years managing multiple outlets within a group or franchise environment.
•            At least 10 years of professional experience in the hospitality industry.
•            Strong understanding of beverage operations.
•            Experience coordinating with other departments such as Finance, HR, Marketing and Culinary.
•            Proven track record maintaining high level of service standards.
•            “No Job Hoppers” client prefers a stable working career

Salary – Based on qualification and experience. Range $72,000 - $84,000 USD/year, Net of taxes. Company Furnished Accommodation provided in a residential area. Private Medical Insurance. Yearly flight home and 30 days annual leave plus 6 days off per month. Transportation, Bonus, Duty Meals, Mobile Phone, Visa. Preference to international or European experience.
DIRECTOR OF FOOD & BEVERAGE - TURKEY

Nestled in one of Turkey’s most scenic coastal regions, this newly opened 5-star luxury resort (Aligned with the standards of The Leading Hotels of the World, Ritz Carlton, Four Seasons, and Mandarin Oriental) redefines world-class hospitality with state-of-the-art facilities, exquisite design, and an uncompromising commitment to service excellence. With multiple culinary outlets, bars, and bespoke dining experiences, the resort offers an exceptional platform for a visionary Food & Beverage professional.

Position Overview

We are seeking an accomplished and passionate Director of Food & Beverage to lead and manage all F&B operations across the resort. The successful candidate will bring international expertise, strategic insight, and operational excellence to ensure exceptional guest experiences and optimal financial performance.
This is a pivotal leadership role responsible for overseeing multiple outlets, including signature restaurants, bars, lounges, in-room dining, and banqueting services.

Key Responsibilities

• Lead, develop, and inspire the F&B team to deliver memorable guest experiences across all dining venues.
• Oversee the strategic planning, budgeting, and execution of all F&B operations.
• Ensure all outlets meet and exceed luxury brand standards in service, quality, and hygiene.
• Collaborate closely with the Executive Chef on menu development, culinary innovation, and cost control.
• Drive revenue generation through innovative concepts, promotions, and guest engagement strategies.
• Implement and monitor SOPs, staff training, and guest feedback mechanisms to ensure continuous improvement.
• Maintain strong supplier relationships and manage procurement processes effectively.
• Ensure compliance with local laws and international standards, including HACCP and health & safety regulations.
• Support the General Manager in achieving the resort’s overall operational and financial goals.

Candidate Profile
Required Qualifications:

• EU citizenship (legal work eligibility in Turkey).
• Fluency in Turkish and English (spoken and written).

Experience:

• Minimum 8–10 years of progressive F&B leadership experience in luxury hospitality.
• Proven track record of managing multiple F&B outlets (e.g., restaurants, bars, banquets, IRD).
• Previous experience in an international setting or multinational hotel/resort group is preferred.
• Experience with pre-opening or opening of luxury properties is a strong advantage.

Skills & Attributes:
Strong leadership, team-building, and interpersonal skills.
Highly organized, detail-oriented, and guest-focused.
Commercial acumen with a solid understanding of F&B financials.
Passion for innovation, food trends, and delivering world-class service.
Culturally sensitive with the ability to work in a diverse environment.

What We Offer
•            A unique opportunity to lead the F&B vision of a landmark luxury resort.
•            Competitive salary and performance-based incentives.
•            Dynamic and supportive working environment.
•            Opportunities for career development within a luxury hospitality group

VICE PRESIDENT / GENERAL MANAGER – MULTI-PROPERTY RESORTS & HOTELS – BASED IN A USA CARIBBEAN ISLAND OVERSEEING CARIBBEAN & U.S. PROPERTIES TOTAL ROOMS OVER 1500

Reports To: Chief Operating Officer (COO)
Direct Reports: General Managers and Vice Presidents of individual resorts and hotels
Position Overview:

We are seeking a dynamic and seasoned Vice President / General Manager to oversee the strategic and operational leadership of a portfolio of luxury resorts and hotels located across the Caribbean and the United States, while being based in Puerto Rico. This pivotal role reports directly to the Chief Operating Officer (COO) and is responsible for the performance and guidance of General Managers and Vice Presidents at each property.

The ideal candidate brings an exceptional track record in managing multiple high-end hospitality assets, with deep expertise in operational excellence, guest experience, and financial performance. A background in renowned luxury resort brands is essential, along with the ability to lead with vision, maturity, and cultural sensitivity.

Required Qualifications:

• Must have authorization to work in the United States.
• Currently in a multi-unit leadership role within the luxury hospitality sector.
• Proven experience with internationally recognized, high-end luxury resort brands.
• Demonstrated success in managing complex operations across multiple locations and cultures.
• Strong financial acumen with experience in budgeting, forecasting, and P&L oversight.
• Exceptional leadership, interpersonal, and communication skills.
• High level of professionalism, integrity, and emotional intelligence.
• Spanish fluency highly preferred; bilingual capabilities are a strong asset.
• Prior experience in the Caribbean hospitality market is highly desirable.
• Willingness to travel frequently within the Caribbean and the U.S.

Key Responsibilities:

• Provide executive leadership and strategic direction across a portfolio of luxury hotels and resorts in the U.S. and Caribbean.
• Ensure brand integrity, operational consistency, and service excellence across all properties.
• Lead and mentor property-level GMs and VPs, fostering a culture of accountability, performance, and continuous improvement.
• Drive financial performance through revenue optimization, cost control, and operational efficiency.
• Oversee capital planning, renovation projects, and long-term asset strategies in coordination with ownership and senior leadership.
• Collaborate with sales, marketing, and development teams to support commercial success and expansion.
• Serve as the primary liaison between property operations and corporate leadership, ensuring alignment with the Group’s broader business objectives.
• Champion guest satisfaction initiatives while maintaining top-tier standards in service and hospitality.
• Represent the company externally with partners, vendors, and key stakeholders throughout the region.

Preferred Characteristics:

• Strategic thinker with operational agility.
• Maturity and poise under pressure, with a collaborative and decisive leadership style.
• Cultural sensitivity and global hospitality perspective.
• Entrepreneurial mindset with the ability to adapt to a growing, evolving organization.

This is a rare opportunity to lead a premier portfolio of resorts and hotels, shaping the future of luxury hospitality in some of the most iconic destinations. If you are a results-driven, hands-on executive with a passion for excellence and regional experience, we welcome your application.

HOTEL GENERAL MANAGER NEW LUXURY BRAND IN MONGOLIA - A LEADER WHO CAN INSPIRE & DEVELOP A CULTURE & EMPOWERMENT WITH THEIR TEAM

We are seeking a visionary and financially results-driven General Manager to lead one of Mongolia’s most anticipated luxury hotel openings. This is a unique opportunity to shape the future of a flagship property and contribute to the broader growth of a new, progressive hotel group. As General Manager, you will serve as the chief executive of the property, with end-to-end responsibility for strategy, performance, culture, and brand execution.

This role goes far beyond traditional hotel management — we're looking for a strategic leader, cultural architect, and brand steward who brings a CEO mindset to hospitality. You will be instrumental in delivering sustainable growth, exceptional guest experiences, and a pioneering approach to luxury in Mongolia.  We seek someone who has the financial acumen, training mindset, and digital literacy required for their direction.  Your leadership style must fully align with the culture of collaboration, innovation, and empowerment they are fostering.

Key Responsibilities
Strategic Leadership

• Serve as the executive leader of the hotel, guiding all aspects of operations, finance, talent, and guest experience.
• Translate the group’s long-term vision into actionable strategies and performance targets.
• Champion the development and elevation of a distinctive, modern luxury brand in Mongolia and the region.

Financial & Operational Excellence

• Full P&L responsibility: lead budgeting, forecasting, capital planning, and financial reporting with precision.
• Drive operational excellence through data-informed decision-making and efficient resource management.
• Align business strategies with profitability, cash flow, and long-term asset value.

Brand & Guest Experience

• Ensure brand consistency across all touchpoints — from design and service to digital and environmental sustainability.
• Create transformative, personalized guest experiences that define modern luxury.
• Leverage market insights to continually innovate the product and service offering.

People & Culture

• Build, lead, and inspire a high-performing, culturally aligned team across all departments.
• Promote a learning organization through robust training, development, and internal growth programs.
• Foster a culture of collaboration, empowerment, and creativity, aligning with the values of the wider hotel group.

Digital & Innovation

• Integrate digital systems and tools to enhance both operational efficiency and the guest journey.
• Stay ahead of emerging technologies and digital trends in hospitality and customer engagement.
• Encourage a digital mindset across teams, promoting tech adoption and innovation.

Profile of the Ideal Candidate
Experience & Qualifications

• 10+ years of executive hospitality leadership experience, with at least 5 years as a General Manager or equivalent.
• Proven track record in leading luxury hotel properties with high-performance results in emerging or frontier markets.
• Strong financial acumen, with a solid history of managing complex budgets and improving profitability.
• Experience launching or repositioning hotels, especially within a developing brand context, is highly desirable.

Skills & Competencies

• Strategic thinker with an entrepreneurial mindset and global perspective.
• Inspirational leadership style: engaging, empathetic, and highly effective at building teams and culture.
• Deep understanding of luxury guest behavior and service personalization.
• Digitally fluent; comfortable with hotel tech stacks, data analytics, and digital guest engagement platforms.
• Exceptional communication, negotiation, and stakeholder management skills.

This role offers

• A rare opportunity to shape the DNA of a new luxury hotel and brand in one of Asia’s most dynamic and culturally rich markets.
• Competitive executive compensation package with performance-based incentives.
• A platform to drive innovation in luxury hospitality with the backing of a visionary hotel group.
• Relocation support and executive-level accommodation, if applicable.